How May I create an account?
Step 1: Please click on “My Account”in Home page and then fill email to “Create an account”
Step 2: Fill in your details.
Step 3: Click “Register".
How may I update my account info?
Step 1: Please click on “My Account” and then login.
Step 2: Select “My personal information” and update your details.
Step 3: Click “Save".
How to place an order?
Orders are placed via our website. Should you need further assistance regarding placing an order, please contact our Customer Service Team.
Do you have a physical store, or somewhere I May see the products before making a purchase?
Unfortunately, we do not have a retail store and for safety reasons we cannot allow customers in the warehouse. If you have any questions regarding the products onsite, please do not hesitate to contact our Customer Service Team. We will try our best to address any questions you may have.
What is your shipping policy?
We aim to deliver your order within 10 working days, from the day you receive the order confirmation notification. The delivery time estimate depends on the availability of the items at the warehouse, our courier partners' dispatching schedules routing and weather conditions.
There is a flat fee of HKD40 for shipping. The good news is, for orders above HKD250, the shipping fee is waived. Happy shopping!
I have received an incorrect / missing / defective item in my order. What should I do now?
We are very sorry that this happened! We do our best to ensure that all products are of a high quality and the right orders are delivered before they leave the warehouse. In the unlikely event that your item has a defect or has been delivered wrongly, please email us at firstname.lastname@example.org with the following information:
i) Your order number.
ii) The matter of the issue e.g. incorrect/missing/defective item.
iii) Photos of the incorrect/missing/defective item, where applicable.
and we will replace your item accordingly.