About us

TERMS AND CONDITIONS

Thank you for visiting the Azuzzi website (http://www.azuzzi.com, the “Site”).

All services offered on the Website ("Services") shall, unless explicitly stated otherwise, be subject to these terms and conditions. Access to and use of the Site and related services (collectively, the “Services”) are made available to you in accordance with the following Terms of Use & Service and any other rules posted on the Site.

By using this website you are agreeing to these Terms of Use & Services and that you agree to comply with them. We may modify these Terms of Use & Services and Privacy Policy from time to time. You are advised to check the regularly for update or changes to the said policies and agreements. Please read these Terms of Use & Services carefully before you start to use our website, as these will apply to your use of our website.

If you do not agree to these Terms of Use & Services or changes thereto, you must immediately cease using the website.



Registration

You are required to fill in our registration form for open an account before certain Services become available to you. In the process of registration, you undertake to:

  1. provide true, accurate, current and complete personally identifiable information about yourself as required;

  2. provide true, accurate, current and complete information about any contents posted or offered by you through any Websites ("Other Information"); and

  3. maintain and promptly update your personally identifiable information and Other Information to keep it true, accurate, current and complete.

In using the Site, you agree to accept responsibility for all activities conducted through your account.

You will receive an account and password upon completing our on-line registration form. You are responsible for maintaining the confidentiality of the said account/ password, and are fully responsible for all activities that occur under your account. You agree to

  1. immediately notify Azuzzi of any unauthorized use of your account or any other breach of security; or

  2. ensure that you exit from your account at the end of each visit to the Websites. Azuzzi cannot and will not be liable for any loss or damage arising from your failure to comply with this clause or your use of any digital or electronic certificates in connection with the Services.

You acknowledge that the said account are confidential and must not be disclosed to any other person(s) under any circumstances. Any words, action or conduct whether intentional or unintentional, by you breaching that confidentiality shall render you liable to Azuzzi for all losses and damages thereby caused. You shall take all necessary precautions to maintain the confidentiality of the account/ passwords.

If you feel or suspect that the security of your account has been compromised or if there is unauthorized use of your account, please contact us immediately. Please refer to our Privacy Policy for more information on how we use your personal data.

If you are under the age of 18, a minor or not capable of assuming legal responsibility, you should seek advice from your parents or guardians as to the meaning and consequences of these terms and conditions before using any of the Services. You must not provide us with your personally identifiable information unless you have received the consent from your parents or guardians. Azuzzi presumes that every User of the Websites has the requisite capacity required for any use of any of the Services and, by using any of the Services, you undertake and warrant to us that you have the requisite capacity. We are not obliged to verify the age or capacity or any Users, but in the event it is discovered that any Users lack the requisite capacity, we reserve the rights as may be available against such Users, or the parents or guardians of such Users, including the right to be indemnified by them against all the loss or damage suffered by us as the result of the said lack of capacity or to cancel their registration and terminate their access to the Website.

Product Description

Azuzzi will endeavor to ensure that the Content and the product descriptions on the Site to be accurate and complete as possible. We however do not warrant that Content and product descriptions are accurate, complete, current or error-free. Please refer to our Returns policy if you feel a product offered by Azuzzi is not as described.

Third Party Links

The Site may include links to other websites or resources that are not operated or prepared by Azuzzi. We have no control over such sites and resources and accept no responsibility or liability in respect of any such third party materials or for the operation or content of other websites or alleged to be caused by or in connection with your use of them.

The content or accuracy of any off-Site pages, use of these external websites or resources, which include but is not limited to advertisers of the Site, shall be at your own risk and subject to the terms of use and service contained within each of such sites.

DISCLAIMER

Your use of this site is at your sole risk. The site is provided on an "as is" and "as available" basis. We reserve the right to restrict or terminate your access to the site or any feature or part thereof at any time. Azuzzi expressly disclaims all warranties of any kind, whether express or implied, including but not limited to the implied warranties of merchantability and fitness for a particular purpose and any warranties that materials on the site are non-infringing, as well as warranties implied from a course of performance or course of dealing; that access to the site will be uninterrupted or error-free; that the site will be secure; that the site or the server that makes the site available will be virus-free; or that information on the site will be complete, accurate or timely. If you download any materials from this site, you do so at your own discretion and risk. You will be solely responsible for any damage to your computer system or loss of data that results from the download of any such materials. No advice or information, whether oral or written, obtained by you from Azuzzi or through or from the site shall create any warranty of any kind. Azuzzi does not make any warranties or representations regarding the site or the use of the materials on the site in terms of their completeness, correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise.

In certain jurisdictions, the law may not permit the disclaimer of warranties, so the above disclaimer may not apply to you.

Eligibility to Purchase

In order to place orders with us, you must meet our conditions of eligibility:

  1. Be aged 18 years of age or over

  2. Be in possession of a valid credit/debit card issued by a licensed bank acceptable to Azuzzi for payment or be in possession of a valid PayPal account, unless you have opted to pay in cash on delivery

  3. Providing personal and payment details that are warranted by you to be both valid and accurate (email address, real name, phone number, billing information and other requested information as indicated on the Site)

In placing an order with us, you authorize Azuzzi to process a charge or charges on your credit/debit card or PayPal account in the amount of the total purchase price of your order. You also expressly authorize us to use personal information provided by you to perform appropriate anti-fraud checks such as credit checks and also to, where necessary, transmit or obtain information about you to or from third parties including, but not limited to, credit reference or fraud-prevention agencies, which may keep a record of that information. Please refer to our Privacy Policy for further information about how we use your data.

All orders are subject to stock availability and confirmation of the order price. Items in your shopping basket are not reserved and may be purchased by other customers.

The Site is for your personal use only. You may not purchase goods from the Site for reselling purposes or commercial exploitation.

Pricing

Prices are shown on the Site in Hong Kong Dollars (HKD) or unless otherwise specified. Prices displayed on the Site at the time your order is accepted will be honored except in the case of obvious error. Whilst we use our best endeavors to ensure that all prices appearing on the Site are accurate, we do not guarantee that they are error-free and reserve our right to rectify any errors. If we discover an error in the price of any products that you have ordered, we will inform you as soon as possible and offer you the option of reconfirming or cancelling your order. If we are unable to contact you, we will treat the order as cancelled.

If your credit/debit card is not denominated in Hong Kong Dollars (HKD), the final price charged in your currency will be calculated by your issuing bank in accordance with the applicable exchange rate on the day your card issuer processes the transaction.

Acceptance of your Order

Once you have entered your personal and payment details and placed your order, we shall send you an email acknowledging the receipt of your order. This email is only a confirmation of receipt of your order and does not constitute an acceptance of your order. Your order will be accepted and the contract between you and Azuzzi will be completed when we send you an email to confirm the goods have been dispatched to you. Only the goods listed in the confirmation email sent at the time of dispatch are included in the contract formed. All sales contracts are therefore concluded in Hong Kong SAR and are written in English.

We reserve the right not to accept an order for any reason at its sole discretion. Such reasons include, but are not limited to, one of the following:

  1. The product you ordered is out of stock, or is withdrawn due to its failure to meet our quality standards or due to the shipping restrictions applicable to one or all of the ordered items.

  2. We identify a pricing or product description error.

  3. We are unable to obtain authorization for payment.

  4. You do not meet the eligibility criteria to purchase as set out in this Terms of Use and Services..


We will contact you as soon as possible if there are any problems with your order.

Payment

We accept payments made by Visa, MasterCard and PayPal, as well as payments in cash on delivery.

By placing an order using one of the above Credit/Debit card and online payment methods, you confirm that the Credit/Debit card(s) or PayPal account used is yours or that you have been authorized by the owner to use it. If your card issuer refuses to authorize payment to Azuzzi, we will not be liable for any delay or non-delivery.

Our payment processes meet the stringent international security standards set down by the Payment Card Industry to make your shopping experience safe and secure. If you have registered an account on the Site and have decided to save your card details with us, your details will be fully encrypted, solely used to process card transactions that you have initiated and securely stored on our systems. In the absence of negligence on our part, we will not be liable for any loss you may suffer if any third party procures unauthorized access to any data you provide when using our Services.




Shipping and Collections

We aim to deliver your order within 10 working days, from the day you receive the order confirmation notification. The delivery time estimate depends on the availability of the items at the warehouse, our courier partners' dispatching schedules routing and weather conditions.

We insure each order through transit up until it is delivered to you or is collected. You need to sign a confirmation of receipt of the products when the products are collected and by doing so, you accept the responsibility for the products ordered from that moment on. If the recipient or collector is not the original purchaser, or in case of delivery of a gift, then you accept this signature as an evidence of delivery and fulfilment of your order by Azuzzi. You also accept the associated transfer of responsibility in the same way. Azuzzi provides free shipping on all orders above HK$250 (after discounts and vouchers have been applied). Orders under HK$250 will be subjected to a shipping fee of HK$40. Azuzzi reserves the right to update its shipping policy at its sole discretion without prior notice.

Returns

Articles are accepted for exchange if returned in saleable condition within 30 days, accompanied by a sales receipt. If for any reason there are incorrect, missing or defective items, you can return your order for an exchange. Please note that we will not be able to provide a refund on any shipping fees charged for the original order. Return items must be in original condition, undamaged box and/or packaging and not fall under the list of non-refundable brands / items.



Liability

Azuzzi shall endeavour our best effort to deliver a pleasant online shopping experience, however we do not guarantee that our website, or any content on it, will always be available, uninterrupted. error-free or free of viruses or other harmful components. Access to our website is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our website without notice. We will not be liable to you if for any reason our website is unavailable at any time or for any period. Where there are discrepancies between various language versions of the web, the English version shall govern.

You are responsible for making all arrangements necessary for you to have access to our website, and ensuring that all persons who access our website through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

Virus

We do not guarantee that our website will be secure or free from bugs or viruses. We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our website or to your downloading of any content on it, or on any website linked to it.

You are responsible for configuring your information technology, computer programmes and platform in order to access our website. You should use your own virus protection software.

You must not misuse our website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our website, the server on which our website is stored or any server, computer or database connected to our site. You must not attack our website via a denial-of-service attack or a distributed denial-of-service attack. You may commit a criminal offence if you breach this requirement, and we will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our website will cease immediately

Limitation of Liability

You acknowledge and agree that you assume full responsibility for your use of the site. You acknowledge and agree that any information you send or receive during your use of the site may not be secure and may be intercepted by unauthorized parties. You acknowledge and agree that your use of the site is at your own risk and that the site is made available to you at no charge. Recognizing such, you acknowledge and agree that, to the fullest extent permitted by applicable law, neither Azuzzi nor its affiliates, suppliers or third party content providers will be liable for any direct, indirect, punitive, exemplary, incidental, special, consequential or other damages arising out of or in any way related to the site, or any other site you access through a link from this site or from any actions we take or fail to take as a result of communications you send to us, or the delay or inability to use the site, or for any information, products or services advertised in or obtained through the site, Azuzzi’s removal or deletion of any materials submitted or posted on its site, or otherwise arising out of the use of the site, whether based on contract, tort, strict liability or otherwise, even if Azuzzi, its affiliates or any of its suppliers has been advised of the possibility of damages. This disclaimer applies, without limitation, to any damages or injury arising from any failure of performance, error, omission, interruption, deletion, defects, delay in operation or transmission, computer viruses, file corruption, communication-line failure, network or system outage, your loss of profits, or theft, destruction, unauthorized access to, alteration of, loss or use of any record or data, and any other tangible or intangible loss. You specifically acknowledge and agree that neither Azuzzi nor its suppliers shall be liable for any defamatory, offensive or illegal conduct of any user of the site. Your sole and exclusive remedy for any of the above claims or any dispute with Azuzzi is to discontinue your use of the site. You and Azuzzi agree that any cause of action arising out of or related to the site must commence within one (1) year after the cause of action accrues or the cause of action is permanently barred. Because some jurisdictions do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of liability for consequential or incidental damages, all or a portion of the above limitation may not apply to you.

Indemnity and Waiver

At our request, you agree to indemnify us fully, defend us, and hold us harmless immediately on demand, its officers, directors, agents, affiliates, licensors, and suppliers, from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from (i) your use or misuse of the website; (ii) your breach of these Terms; (iii) and/or your violation of any law or the rights of a third party, including the use by any other persons accessing the website using your Internet account caused by your action or inaction. You agree to cooperate as fully as reasonably required in the defence of any claim. We reserve the right to assume the exclusive defence and control of any matter otherwise subject to indemnification by you.

Prohibitions and Failure to Comply

We may take actions against your account for activities including, but not limited to:

  1. Using any technology to attempt to hide the use of multiple accounts or disrupt any of our Services in any way

  2. Initiating communications that contain any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, profane, hateful, or racially, ethnically or otherwise objectionable material

  3. Advertising or sending unsolicited messages of any kind

  4. Impersonating others or providing any kind of false information Azuzzi reserves the right to terminate any account at its sole discretion We may send you an email to inform you of the termination of your account in such event.

Intellectual Property

The software and Content (which is defined as, or includes, any text, audio or music, video, graphics, photographs, and image) within the website are the intellectual property of Azuzzi and are protected by intellectual property and copyright laws and international treaty provisions. You may access, copy, download and print the material contained on the Site for your personal and non-commercial use, provided you do not modify or delete any copyright, trademark or other proprietary notice that appears on the material you access, copy, download or print. Any other use of content on the Site, including but not limited to the modification, distribution, transmission, performance, broadcast, publication, uploading, licensing, reverse engineering, transfer or sale of, or the creation of derivative works from, any material, information, software, products or services obtained from the Site, or use of the Site for purposes competitive to Azuzzi is expressly prohibited, unless prior consent or authorization from Azuzzi is acquired.. Any such unauthorized actions may result in civil consequences or criminal penalties.

Azuzzi reserves the right to withdraw or amend any item of the Services without notice. We will not be liable if for any reason the Site is unavailable at any time and for any period.

Complaints

We have our complaints handling procedure that we will use to try to resolve any disputes when they first arise. Please contact us for any order related complaints or comments.

Azuzzi respects the intellectual property of others. If you have reason to believe your work may have been used in the Site without your permission, please contact us following this complaints handling procedure.


Governing Law and Jurisdiction

The Terms of Use & Service, together with all our policies and procedures, are governed by and construed in accordance with Hong Kong SAR law. The relevant courts of Hong Kong SAR will have exclusive jurisdiction in the event of any dispute or claim associated with these Terms of Use & Service.

Your Rights

The Terms of Use & Service is not intended to affect your rights under the Law in Hong Kong SAR.